@font-face {
  font-family: 'Lora';
  font-style: normal;
  font-weight: 500 700;
  font-display: swap;
  src: url('/fonts/lora-variable.woff2') format('woff2');
}
@font-face {
  font-family: 'Public Sans';
  font-style: normal;
  font-weight: 400 800;
  font-display: swap;
  src: url('/fonts/public-sans-variable.woff2') format('woff2');
}

:root{
  --ink:#0F2A22; --accent:#035A4A; --accent-soft:#E9F3DC; --accent-bright:#00AF6D;
  --grey:#6B7A70; --line:#E5E5E3; --bg:#F5F5F5; --white:#fff;
  --ok:#00AF6D; --warn:#92400E; --warn-bg:#D97706; --bad:#C0392B;
  --font-heading:'Lora',Georgia,serif;
  --font-body:'Public Sans',-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--font-body);color:var(--ink);background:var(--bg);font-size:15px;line-height:1.55}
a{color:var(--accent);text-decoration:none}
.wrap{width:92%;max-width:1600px;margin:0 auto;padding:24px 20px 60px}
h1{font-family:var(--font-heading);font-weight:700;font-size:26px;margin:8px 0 16px}
h2{font-family:var(--font-heading);font-weight:600;font-size:17px;margin:22px 0 10px;color:var(--accent)}
.muted{color:var(--grey)}
code{background:var(--accent-soft);padding:1px 5px;border-radius:4px;font-size:12px}

/* generic card */
.card{background:var(--white);border-radius:14px;padding:18px 20px;box-shadow:0 1px 2px rgba(15,42,34,.05),0 8px 20px rgba(15,42,34,.04)}

/* app shell / sidebar */
.app-shell{display:flex;min-height:100vh;align-items:stretch}
.sidebar{width:220px;background:var(--white);padding:18px 12px;flex-shrink:0;border-right:1px solid var(--line);display:flex;flex-direction:column;transition:width .15s ease}
.sidebar.collapsed{width:64px}
.sidebar-brand{display:flex;align-items:center;gap:8px;padding:4px 8px 18px}
.sidebar-brand .brand-logo{height:26px;width:auto;flex-shrink:0}
.sidebar-brand .brand-sub{font-weight:500;color:var(--grey);font-size:12px}
.sidebar.collapsed .brand-sub{display:none}
.sidebar.collapsed .brand-logo{height:22px}
.sidebar-nav a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:9px;color:#3F4B43;font-size:14px;font-weight:500;margin-bottom:2px}
.sidebar-nav a .ic{width:18px;text-align:center;flex-shrink:0}
.sidebar-nav a.active{background:var(--accent-soft);color:var(--accent);font-weight:700}
.sidebar.collapsed .sidebar-nav a{justify-content:center}
.sidebar.collapsed .sidebar-nav a .lbl{display:none}
.sidebar-footer{margin-top:auto;padding-top:14px}
.sidebar-user{display:flex;flex-direction:column;align-items:flex-start;gap:6px;padding:0 8px 12px;font-size:12px;color:var(--grey);border-bottom:1px solid #EEF2EF}
.sidebar-user .linkbtn{padding:0}
.sidebar.collapsed .sidebar-user .who{display:none}
.sidebar-collapse-row{display:flex;justify-content:flex-end;padding-top:8px}
.collapse-btn{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--grey);font-size:15px;cursor:pointer;background:none;border:none}
.collapse-btn:hover{background:#F0F2F0}
.sidebar.collapsed .collapse-btn{transform:scaleX(-1)}
.shell-main{flex:1;min-width:0}
.badge.demo{background:#FEF3C7;color:#92400E;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700;letter-spacing:.4px}
.linkbtn{background:none;border:none;color:var(--accent);cursor:pointer;font-size:13px}

/* needs-attention banner */
.attn{background:var(--white);border-radius:14px;padding:16px 20px;margin-bottom:16px;box-shadow:0 1px 2px rgba(15,42,34,.05);border-left:4px solid var(--warn-bg)}
.attn h4{margin:0 0 8px;color:var(--warn);font-size:15px;font-weight:700;font-family:var(--font-body)}
.attn ul{margin:0;padding-left:0;list-style:none;color:#374151;font-size:14px;line-height:2}
.attn a{color:var(--accent);font-weight:700}

/* stat cards */
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:20px}
.stat{background:var(--white);border-radius:14px;padding:18px;box-shadow:0 1px 2px rgba(15,42,34,.05)}
.stat .num{font-family:var(--font-heading);font-size:30px;font-weight:700;color:var(--ink)}
.stat .lbl{color:var(--grey);margin-top:4px;font-size:13px}
.stat.warn .num{color:var(--warn)} .stat.bad .num{color:var(--bad)} .stat.ok .num{color:var(--accent)}
.quick{display:flex;gap:12px;flex-wrap:wrap}
.tile{background:var(--white);border-radius:10px;padding:14px 16px;font-weight:600;box-shadow:0 1px 2px rgba(15,42,34,.05)}

/* stage pipeline */
.pipeline h3{margin:0 0 14px;font-family:var(--font-heading);font-size:17px;color:var(--ink);font-weight:700}
.prow{display:flex;align-items:center;gap:10px;margin-bottom:10px;font-size:14px}
.prow .plbl{width:160px;color:#3F4B43;font-weight:500}
.prow .pbar{height:13px;border-radius:7px;background:var(--accent);min-width:4px}
.prow .pnum{width:32px;text-align:right;font-weight:700;color:var(--ink)}
.prow.is-delayed .plbl{color:var(--warn);font-weight:700}
.prow.is-delayed .pbar{background:var(--warn-bg)}
.prow.is-late .pbar{background:var(--accent-bright)}

/* tables */
.table-scroll{width:100%;overflow-x:auto}
.grid{width:100%;border-collapse:collapse;background:var(--white);border-radius:14px;overflow:hidden;box-shadow:0 1px 2px rgba(15,42,34,.05)}
.grid th{background:var(--accent);color:#fff;text-align:left;padding:11px 12px;font-size:12px;letter-spacing:.3px;font-weight:600}
.grid th a.sortable{color:#fff;font-weight:600}
.grid td{padding:11px 12px;border-top:1px solid var(--line)}
.grid tbody tr:hover{background:var(--accent-soft);cursor:pointer}
.ref{font-weight:600}
.pill{display:inline-block;background:var(--accent-soft);color:var(--accent);border-radius:20px;padding:2px 10px;font-size:12px;font-weight:600}
.pill.big{font-size:13px;vertical-align:middle}
.tag{display:inline-block;border-radius:6px;padding:1px 7px;font-size:11px;font-weight:700;text-transform:uppercase}
.tag.open{background:#FEF3C7;color:#92400E}.tag.closed{background:#DCFCE7;color:#166534}
.tag.inbound{background:#E0E7FF;color:#3730A3}.tag.outbound{background:#E0F2FE;color:#075985}
.err{color:var(--bad);max-width:480px;white-space:normal;overflow-wrap:anywhere;word-break:break-word}
.wrap-cell{max-width:480px;white-space:normal;overflow-wrap:anywhere;word-break:break-word}

/* forms */
.search{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap}
.search input{flex:1;max-width:340px}
.search select{padding:9px 11px;border:1px solid var(--line);border-radius:8px;font-size:14px;font-family:var(--font-body);background:var(--white)}
input{padding:9px 11px;border:1px solid var(--line);border-radius:8px;font-size:14px;width:100%;font-family:var(--font-body)}
button{cursor:pointer;font-family:var(--font-body)}
.primary{background:var(--accent);color:#fff;border:none;border-radius:24px;padding:9px 18px;font-weight:600}
.small{background:var(--accent-soft);color:var(--accent);border:1px solid #cdddec;border-radius:6px;padding:5px 10px;font-size:12px;font-weight:600}
.small.danger{background:var(--bad);color:#fff;border-color:var(--bad)}
.small.danger:hover{background:#a3301f}
.clear{align-self:center}
.tabs{display:flex;gap:8px;margin-bottom:14px}
.tabs a{padding:6px 14px;border-radius:20px;background:var(--white);border:1px solid var(--line)}
.tabs a.active{background:var(--accent);color:#fff;border-color:var(--accent)}

.pagination{display:flex;align-items:center;justify-content:center;gap:20px;margin-top:16px;padding:12px}
.pagination a{font-weight:600}

/* detail */
.cols{display:grid;grid-template-columns:1fr 1fr;gap:26px}
.timeline{list-style:none;padding:0;margin:0;max-height:360px;overflow-y:auto;padding-right:4px}
.timeline li{padding:8px 0;border-left:2px solid var(--line);padding-left:14px;margin-left:4px}
.timeline .note{color:var(--grey);margin-top:2px}
.plain{list-style:none;padding:0;margin:0;max-height:280px;overflow-y:auto;padding-right:4px}
.plain li{padding:6px 0;border-top:1px solid var(--line)}
.back{display:inline-block;margin-bottom:6px}
.reply-form{display:flex;flex-direction:column;gap:8px;margin-top:10px}
.reply-form textarea{padding:9px 11px;border:1px solid var(--line);border-radius:8px;font-family:var(--font-body);font-size:14px;resize:vertical}
.reply-form .primary{align-self:flex-start}

/* conversation thread */
.thread{display:flex;flex-direction:column;gap:8px;max-height:420px;overflow-y:auto;padding-right:2px;margin-bottom:6px}
.bubble{max-width:80%;padding:8px 12px;border-radius:14px;font-size:14px;line-height:1.4}
.bubble.inbound{align-self:flex-start;background:var(--bg);border:1px solid var(--line);border-bottom-left-radius:4px}
.bubble.outbound{align-self:flex-end;background:var(--accent-soft);border-bottom-right-radius:4px}
.bubble-text{white-space:pre-wrap;word-break:break-word}
.bubble-meta{color:var(--grey);font-size:11px;margin-top:4px;text-transform:uppercase;letter-spacing:.2px}

/* login */
.login{max-width:360px;margin:64px auto;text-align:center}
.login-logo{height:34px;width:auto;margin-bottom:10px}
.brand.big{font-family:var(--font-heading);font-weight:700;font-size:22px;margin-bottom:6px;color:var(--ink)}
.brand.big span{color:var(--grey);font-weight:500;font-family:var(--font-body)}
.login .card{display:flex;flex-direction:column;gap:14px;text-align:left;margin-top:16px}
.login label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:13px}
.alert{background:#FEE2E2;color:#991B1B;padding:10px 12px;border-radius:8px;margin-top:12px}
.hint{color:var(--grey);margin-top:14px;font-size:13px}
.foot{max-width:1080px;margin:0 auto;padding:20px;color:var(--grey);font-size:12px;text-align:center}
@media(max-width:720px){.cols{grid-template-columns:1fr}.app-shell{flex-direction:column}.sidebar{width:100%;flex-direction:row;align-items:center}}